i89 Terms & Conditions
Please read these Terms & Conditions carefully before using any service offered by i89. By registering an account or placing any bet on this platform, you confirm that you have read, understood, and agreed to be bound by these terms in full.
Agreement Between You and i89
These Terms & Conditions ("Agreement", "Terms") constitute a legally binding agreement between you ("User", "Player", "you") and i89 ("i89", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://i89.im. These Terms govern your access to and use of all products, services, and features offered on the i89 platform, including but not limited to casino games, live dealer games, sports betting, crash games, and any promotional offers.
Important: If you do not agree with any part of these Terms, you must not register an account or use any service provided by i89. Continued use of the platform following any amendments to these Terms constitutes your acceptance of the revised version.
These Terms apply to all users accessing the i89 platform from Bangladesh or any other jurisdiction where i89 services are available. i89 reserves the right to update, modify, or replace any part of these Terms at any time. Users will be notified of material changes via their registered email address or through an in-platform notification. The most current version of these Terms is always available on this page.
Eligibility and Account Registration
To register and maintain an account with i89, you must satisfy all of the following eligibility requirements. Failure to meet any of these conditions constitutes a breach of these Terms and may result in immediate account suspension or permanent closure.
Age Requirement — 21 and Above
You must be at least 21 years of age to register an account or participate in any real-money activity on the i89 platform. i89 operates a strict 21+ policy across all products and services. Any user found to be under the age of 21 will have their account immediately closed and all funds returned, subject to verification of any outstanding bonus wagering requirements.
One Account Per Person
Each individual is permitted to hold exactly one registered account with i89. Operating multiple accounts — whether under the same identity or under different names — is strictly prohibited and constitutes fraud. i89 uses identity verification, device fingerprinting, and IP monitoring to detect duplicate accounts. Any duplicate account identified will be permanently closed without refund of bonus funds.
Accurate Registration Information
You must provide accurate, complete, and current information when registering your account, including your full legal name, date of birth, residential address, and contact details. i89 reserves the right to request supporting documentation to verify this information at any time. Providing false or misleading registration information is grounds for immediate account termination.
Self-Exclusion Status
You must not be subject to an active self-exclusion order — whether initiated through i89 directly or through any recognised responsible gambling programme. Attempting to register or continue playing during an active self-exclusion period is a breach of these Terms and will result in account closure and forfeiture of any bonus balances held at the time of detection.
Account Security and User Responsibilities
You are solely responsible for maintaining the confidentiality of your i89 account credentials, including your username, password, and any OTP codes issued during login. i89 will never ask for your password via email, phone, or live chat. Any suspicious request for your credentials should be reported immediately to our support team.
2.1 Password Security
You must choose a strong, unique password for your i89 account. i89 strongly recommends enabling two-factor authentication (2FA) where available. You agree to notify i89 immediately if you suspect any unauthorised access to your account. i89 will not be held liable for losses arising from a failure on your part to keep your credentials secure.
2.2 Account Activity Responsibility
All bets, deposits, withdrawals, and account changes made from your registered account are your sole responsibility. If you permit or facilitate access to your account by a third party — even a family member — you remain fully liable for all activity conducted. i89 cannot reverse transactions carried out by an authorised user of your account credentials.
2.3 Account Inactivity
Accounts that have recorded no login activity for a continuous period of 12 months are classified as dormant. i89 will send a notification to the registered email address before applying any dormancy administration fee. Dormant account fees, where applicable, will not reduce a balance below zero. Players may reactivate a dormant account by contacting support.
Security tip: i89 uses 256-bit SSL encryption on all connections. Always ensure you are accessing the platform via the official domain https://i89.im. Do not log in via links received from unofficial sources, third-party social channels, or unsolicited messages.
Deposits, Withdrawals and Payment Terms
i89 supports a range of payment methods tailored to the Bangladesh market, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All deposits and withdrawals are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳300. Specific minimum and maximum limits for individual payment methods are displayed within the cashier section of your account at login.
3.1 Deposit Processing
Deposits made via bKash, Nagad, Rocket, or Upay are typically credited to your i89 wallet within seconds of the transaction being confirmed by the respective payment provider. i89 is not liable for delays caused by the payment provider's own network infrastructure. If a deposit is not reflected in your account within 30 minutes, please contact support with your transaction reference number.
3.2 Withdrawal Processing
Withdrawal requests are processed within 15–30 minutes on average for bKash and Nagad. Processing times for other payment methods may vary. i89 reserves the right to conduct identity verification checks before releasing any withdrawal. Withdrawals to a payment method different from the one used for the original deposit may be subject to additional verification steps.
3.3 Prohibited Transactions
The following are strictly prohibited when transacting on i89:
- Using payment methods that do not belong to you personally
- Depositing funds for purposes other than genuine gameplay
- Using the platform to process payments on behalf of a third party
- Attempting to exploit payment system errors or processing delays
- Any transaction designed to circumvent anti-money laundering controls
Accounts found to be involved in prohibited transactions will be suspended pending investigation and may be permanently closed with funds withheld subject to applicable legal requirements.
3.4 Currency and Conversion
All account balances, bets, and payouts are denominated in Bangladeshi Taka (৳ / BDT). i89 does not currently offer multi-currency accounts. Any currency conversion charges applied by your bank or mobile financial service provider are your responsibility and are beyond i89's control.
Bonuses, Promotions and Wagering Requirements
i89 offers a range of promotional incentives to new and existing players, including welcome bonuses, free spins, reload bonuses, and seasonal promotions tied to events such as BPL season, Eid, Pohela Boishakh, and other Bangladeshi cultural occasions. All bonuses are subject to the specific Terms outlined below and any additional terms communicated at the time the promotion is offered.
4.1 Wagering Requirements
All bonus funds issued by i89 are subject to wagering requirements before they may be converted to withdrawable real-money balances. The specific wagering multiplier applicable to each bonus is stated clearly in the individual promotion's terms. Failure to meet wagering requirements within the specified timeframe will result in the bonus and any associated winnings being forfeited automatically.
4.2 Bonus Abuse
i89 reserves the right to withhold, withdraw, or cancel any bonus if we have reasonable grounds to believe that a player is exploiting promotional offers. Bonus abuse includes but is not limited to: creating multiple accounts to claim the same offer; placing low-risk, high-coverage bets designed solely to meet wagering requirements; or coordinating with other players to exploit bonus structures. Accounts found to be involved in bonus abuse will be suspended.
4.3 Promotional Changes
i89 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Changes will not affect bonuses already accepted and actively being wagered by a player at the time the change is made, unless the change is required to prevent ongoing abuse or to comply with applicable regulations.
Gameplay Rules and Fair Play
All casino games available on i89 — including slots, live dealer games, crash games, and table games — use certified Random Number Generator (RNG) technology supplied by our third-party software providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The RNG certification ensures that all game outcomes are genuinely random and cannot be influenced by i89 or any player.
5.1 Bet Acceptance
i89 reserves the right to refuse, limit, or void any bet at its sole discretion. In sports betting, all bets are subject to the odds and market conditions at the time the bet is confirmed. i89 will not be liable for bets placed on markets that were erroneously offered due to a system error, and any payouts made as a result of such errors may be reclaimed by i89.
5.2 Technical Malfunctions
In the event of a technical malfunction during a game session — including server disconnection, software failure, or communication errors — i89 will make reasonable efforts to resolve the issue and restore your session state. Where restoration is not possible, i89 may void the affected game round and refund the wager amount. i89 is not liable for losses resulting from technical interruptions beyond its reasonable control.
5.3 Prohibited Gameplay Practices
The following practices are strictly prohibited on the i89 platform:
- Collusion: Coordinating with other players to gain an unfair advantage in any game
- Cheating software: Using bots, automated scripts, or any third-party software designed to manipulate game outcomes
- Exploit abuse: Deliberately exploiting software bugs, glitches, or errors to generate unintended winnings
- Fraudulent chargebacks: Initiating payment disputes or chargebacks after placing and settling bets
Any player found to be engaged in prohibited gameplay practices will have their account permanently closed and all balances forfeited. i89 reserves the right to report such activity to relevant financial institutions and authorities.
Responsible Gaming Obligations
i89 is committed to promoting safe and responsible gambling for all players in Bangladesh. We take our duty of care seriously and have invested in a comprehensive suite of tools to support players who feel that their gambling may be becoming problematic.
6.1 Player-Initiated Limits
Players may set deposit limits, loss limits, wager limits, and session time limits directly from their account settings panel at any time. Requests to reduce existing limits take effect immediately. Requests to increase limits are subject to a mandatory 24-hour cooling-off period before the new, higher limit becomes active.
6.2 Self-Exclusion
Any player may request self-exclusion for a minimum period of 30 days up to a permanent exclusion by contacting i89 support. During a self-exclusion period, the player's account will be suspended and they will be unable to log in, deposit, or place bets. Marketing communications will also be suspended for the duration of the exclusion. Players under self-exclusion must not attempt to circumvent the restriction by registering a new account.
If you feel that gambling is negatively affecting your life or the lives of those around you, please visit our dedicated Responsible Gaming page for full details on support tools, self-assessment resources, and guidance on accessing external support services. Play responsibly. 21+ only.
Limitation of Liability and General Provisions
7.1 Limitation of Liability
To the maximum extent permitted by applicable law, i89 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the i89 platform. This includes but is not limited to loss of winnings, loss of data, or interruption of service. i89's total cumulative liability to any player in respect of any claim shall not exceed the total deposits made by that player in the 30 days preceding the event giving rise to the claim.
7.2 Intellectual Property
All content on the i89 platform — including but not limited to logos, graphics, game interfaces, text, and software — is the intellectual property of i89 or its licensed third-party providers. You may not reproduce, distribute, or create derivative works from any content on the platform without prior written permission from i89.
7.3 Governing Language
These Terms are written in English. In the event of any conflict or discrepancy arising from translation into any other language, the English-language version of these Terms shall prevail in all respects.
7.4 Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions of these Terms will remain in full force and effect. The invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid, legal, and enforceable.
7.5 Contact and Disputes
If you have a complaint or dispute regarding your i89 account or any service provided by i89, please contact our support team in the first instance at the email address listed in the footer of this page. i89 will acknowledge all complaints within 48 hours and endeavour to resolve disputes within 14 business days of receipt of all relevant information.
Contact our support team: For questions about these Terms or any aspect of your i89 account, write to us at [email protected]. Our support team is available 24/7 and responds in English.
Ready to Play at i89?
Now that you have read our Terms & Conditions, you know exactly what to expect from i89 — fair games, fast payments, and a platform built for Bangladesh. Log in to your account and start exploring. 21+ only. Play responsibly.
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