Responsible Gaming at i89
i89 believes that gaming should always be fun, safe, and within your control. We provide practical tools and clear guidance to help every player in Bangladesh enjoy a healthy gambling experience.
i89's Commitment to Safe Gaming
At i89, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that every player in Bangladesh deserves a gambling environment that is transparent, fair, and built with their wellbeing in mind. Our platform is designed to be enjoyable, but we recognise that gambling carries real risks and that those risks must be managed actively.
Whether you are placing a bet on a BPL cricket match, spinning the reels on your favourite slot, or trying your luck at a live dealer table, i89 wants you to stay in control of your play at all times. We provide a suite of responsible gaming tools, clear educational resources, and a dedicated support pathway for anyone who feels that gambling may be affecting their daily life.
Gambling should always be a form of entertainment — not a solution to financial pressure, personal stress, or emotional difficulty. If at any point it starts to feel like something more, we encourage you to use the tools and resources described on this page.
Our guarantee: i89 will never pressure you to continue playing, reverse a self-exclusion request, or make it difficult to access your responsible gaming tools. These features are available at all times through your account settings or by contacting our support team directly.
Strictly 21+ Only
If you are a parent or guardian and you believe a minor in your household has accessed or registered at i89, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will investigate all such reports without delay. We also strongly encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing gambling websites.
Tools to Keep You In Control
i89 provides a range of practical responsible gaming tools that you can activate at any time, directly from your account or by contacting our support team. These tools are free to use, take effect promptly, and cannot be reversed instantly — by design, to give you real protection rather than a token gesture.
How to activate: Log in to your i89 account, navigate to Account Settings, and select the Responsible Gaming tab. All tools listed above are available there. Alternatively, contact our support team at [email protected] and we will set up any limit or restriction on your behalf — usually within one hour.
Healthy Habits for Every Player
Set a Budget Before You Play
Decide how much money you are comfortable spending before you open any game. Treat this as an entertainment budget — the same way you would plan an evening out in Dhaka or a trip to Cox's Bazar. Once your budget is spent, stop. Never chase losses by depositing more than you planned.
Track Your Time
It is easy to lose track of time when you are engaged in a game. Use i89's built-in session time reminders, or set an alarm on your phone before you start playing. Taking regular breaks — at least once every 30 minutes — helps keep your mind clear and your decisions rational.
Understand That Games Are Random
All games on i89 use certified random number generators (RNGs). There is no such thing as a "hot streak" that is guaranteed to continue, or a "due win" after a series of losses. Every spin, every hand, and every round is independent of what came before. Chasing losses is statistically ineffective and emotionally harmful.
Never Gamble to Solve Financial Problems
Gambling is not a reliable way to earn money or pay off debts. If you are experiencing financial difficulty, please speak to a financial counsellor rather than increasing your gambling activity. i89 can help you set a zero deposit limit immediately if financial pressure is affecting your ability to play responsibly.
Talk to Someone You Trust
If you feel that gambling is becoming a problem, speaking to a trusted friend, family member, or professional counsellor is one of the most effective steps you can take. You do not need to face this alone. Our support team at i89 is also available to listen, point you to resources, and help you activate any protective tools on your account.
Keep Gambling Separate From Daily Life
Responsible gaming means keeping your gambling activity in a defined space — a specific amount of time, a specific budget, a specific mindset. Avoid playing when you are stressed, upset, tired, or under the influence of alcohol. These states impair judgement and can lead to decisions you would not make under normal circumstances.
Is Gambling Becoming a Problem?
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following self-assessment questions are designed to help you reflect honestly on your gambling behaviour. If you answer "yes" to two or more of these questions, we encourage you to contact our support team or take a break from gambling immediately.
Ask yourself honestly:
- 01 Do you spend more money on gambling than you originally intended?
- 02 Have you tried to cut back on gambling but found it difficult or impossible?
- 03 Do you feel restless, irritable, or anxious when you are not able to gamble?
- 04 Have you gambled to escape from stress, worry, loneliness, or depression?
- 05 Have you lied to family members or friends about how much you gamble or how much you have lost?
- 06 Have you borrowed money, sold possessions, or neglected bills in order to fund gambling?
- 07 Has gambling caused conflict in your relationships, your work, or your studies?
- 08 After a loss, do you feel a strong urge to return to gambling as soon as possible to win it back?
You are not alone. Problem gambling affects people from all walks of life, in Dhaka, Chittagong, Sylhet, and across Bangladesh. Recognising the signs is the first step. Contact our support team at [email protected] and we will help you access the right tools and resources without judgement.
How to Self-Exclude from i89
Self-exclusion is the most powerful responsible gaming tool available on i89. When you self-exclude, your account is closed, you cannot log in, and you will be removed from all marketing communications. i89 will make every reasonable effort to ensure that self-excluded players cannot access their accounts during the exclusion period.
Step 1 Choose Your Exclusion Period
i89 offers the following self-exclusion periods: 6 months, 1 year, 2 years, 5 years, or permanent (indefinite). Once activated, the exclusion period cannot be reduced or reversed before it expires — this is intentional and in your best interest.
Step 2 Submit Your Request
You can submit a self-exclusion request in two ways: (a) log in to your i89 account, go to Account Settings, select Responsible Gaming, and choose Self-Exclusion; or (b) email [email protected] with the subject line "Self-Exclusion Request" and include your registered username and chosen exclusion period. Your request will be processed within 24 hours — usually much sooner.
Step 3 Withdrawal of Remaining Balance
Any funds remaining in your i89 account at the time of self-exclusion will be returned to you via your preferred payment method (bKash, Nagad, Rocket, Upay, or card) within the standard processing timeframe. You will not lose access to any funds you have already deposited.
Step 4 Reactivation After Exclusion
After a fixed exclusion period has fully elapsed, you may request reactivation of your account. i89 will require you to complete a brief responsible gaming assessment before reactivation is granted. Permanent exclusions cannot be reversed under any circumstances.
Important: During your self-exclusion period, please do not attempt to open a new i89 account. Doing so violates our Terms & Conditions and undermines the protection you have put in place for yourself. If you accidentally access a new account during exclusion, contact us immediately and we will close it.
Getting Help Beyond i89
While i89 provides a comprehensive set of responsible gaming tools and a supportive customer service team, we recognise that some players may benefit from professional support that goes beyond what a gaming platform can offer. If you feel that gambling is seriously affecting your mental health, your finances, or your relationships, we encourage you to seek dedicated help.
Across Bangladesh, awareness of problem gambling is growing. Mental health and counselling services in major cities including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi are increasingly equipped to support individuals experiencing compulsive gambling behaviour. Speaking to a qualified professional — whether a counsellor, psychiatrist, or community health worker — can make a significant difference.
Contact i89 Support: Our customer support team is available around the clock. Email us at [email protected] with the subject line "Responsible Gaming Help" and a member of our dedicated team will respond promptly. We can activate any tool on your account, guide you through self-exclusion, or simply listen and point you toward the most appropriate resources.
If a friend or family member is struggling with gambling-related issues, you can also reach out to us on their behalf. With appropriate consent, we can apply protective measures to their account and provide guidance on how to best support someone you care about through this challenge.
Play Smart with i89
Responsible gaming is the foundation of everything we do. Explore our games with confidence, knowing that i89 has your back with the tools, policies, and support you need to stay in control.
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