i89 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data i89 collects, why we collect it, how we store and protect it, and what rights you have as a player based in Bangladesh.
Our Commitment to Your Privacy
This Privacy Policy ("Policy") describes how i89 ("i89", "we", "us", "our") collects, uses, processes, stores, and discloses personal information about users ("you", "Player") who access or use the i89 online casino and sports betting platform at https://i89.im. By creating an account or otherwise using the i89 platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
i89 is committed to protecting the personal data of every player, particularly those accessing our platform from Bangladesh. We understand that trust is the foundation of any relationship between a player and their casino, and we take that responsibility seriously. This Policy is written in plain English so that you can understand, without legal expertise, exactly how your information is handled at every stage of your i89 experience.
Note: This Policy applies to all services offered via https://i89.im, including casino games, sports betting, crash games, live dealer products, promotional offers, and customer support interactions. It does not apply to third-party websites or services that may be referenced in content on our platform.
What Personal Data We Collect
i89 collects personal data in several ways — directly from you when you register or use our services, automatically through your interactions with our platform, and occasionally from third-party verification providers. The categories of data we collect are described below.
1.1 Registration and Identity Data
When you create an i89 account, we collect the following information:
- Full legal name
- Date of birth (to verify you are 21 years of age or older)
- Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, or elsewhere in Bangladesh)
- Email address
- Mobile phone number
- Username and encrypted password
1.2 Payment and Financial Data
To process deposits and withdrawals, we collect information related to your chosen payment method. For mobile financial services such as bKash, Nagad, Rocket, and Upay, this includes your registered mobile number and transaction reference identifiers. For card payments via Visa or Mastercard, we store only the last four digits of your card number and expiry date — full card numbers are never stored on i89 servers and are processed exclusively through PCI-DSS compliant payment gateways.
1.3 Identity Verification Documents
As part of our Know Your Customer (KYC) process, we may request copies of government-issued identification documents such as your National ID card (NID), passport, or driving licence. These documents are used solely for identity verification and fraud prevention purposes and are handled with the highest level of care and confidentiality.
1.4 Technical and Usage Data
When you interact with the i89 platform, we automatically collect certain technical data, including:
- Device information: device type, operating system, browser version
- IP address: used for geolocation, fraud detection, and security monitoring
- Session data: login timestamps, session duration, pages visited
- Game activity: bets placed, games played, wagering history, win/loss records
- Cookies and local storage: see Section 6 for full cookie details
1.5 Communications Data
When you contact our support team — whether via email, live chat, or any other channel — we retain a record of the correspondence, including your name, contact details, and the content of the communication. This data is used to resolve your query and to improve our customer service quality.
How We Use Your Data
i89 processes your personal data only for legitimate purposes that are necessary for the delivery of our services or required by applicable law. We do not sell your personal data to third parties, and we do not use it for purposes unrelated to the services you have signed up for.
Marketing opt-out: You may withdraw consent for marketing communications at any time by contacting our support team at [email protected]. Withdrawing marketing consent does not affect the lawfulness of processing carried out before the withdrawal, nor does it affect processing for non-marketing purposes such as account management and payment processing.
How We Protect Your Data
i89 employs a multi-layered approach to data security. We invest continuously in technical and organisational measures designed to protect your personal information from unauthorised access, accidental loss, disclosure, or destruction.
256-Bit SSL Encryption
All data transmitted between your device and the i89 platform is protected by industry-standard 256-bit SSL (Secure Sockets Layer) encryption. This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission across any network, including public Wi-Fi connections commonly used in Dhaka and other Bangladeshi cities.
Secure Data Storage
Personal data collected by i89 is stored on secure, access-controlled servers. Sensitive data such as passwords is stored in a hashed, non-reversible format using modern cryptographic algorithms. We do not store plaintext passwords under any circumstances. Access to stored personal data is restricted to authorised i89 personnel who require it to perform their job functions.
Fraud Detection Systems
i89 operates real-time fraud detection systems that monitor account activity, transaction patterns, and login behaviour to identify and respond to suspicious activity. These systems analyse signals such as IP address changes, unusual login times, and atypical betting patterns to protect both our players and the integrity of our platform.
KYC and Identity Verification
Our KYC (Know Your Customer) process verifies the identity of every player before large withdrawals are processed or on reasonable request. Documents submitted for KYC are reviewed by trained compliance staff and stored in an encrypted document management system. KYC documents are never shared with third parties except as required by applicable law or to perform verification checks through authorised service providers.
Account Alerts and Notifications
i89 sends automatic security notifications to your registered email address when certain account events occur — such as a new login from an unrecognised device, a password change request, or a significant withdrawal. If you receive a notification for activity you did not initiate, contact our support team immediately at [email protected].
Data Retention Policy
i89 retains your personal data for as long as your account remains active and for a minimum period of five years following account closure, in compliance with standard anti-money laundering record-keeping obligations. After the applicable retention period has expired, your data is securely deleted or anonymised. You may request early deletion of non-essential data by contacting our support team, subject to our legal retention obligations.
When We Share Your Information
i89 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
4.1 Payment Service Providers
To process your deposits and withdrawals, we share the minimum necessary payment information with our authorised payment partners, including mobile financial service providers (bKash, Nagad, Rocket, Upay) and card payment processors (Visa, Mastercard). These providers are contractually obligated to process your data securely and to use it only for the purpose of completing your transaction.
4.2 Game Software Providers
Some game data — such as your player ID and wagering activity — is shared with our certified game software partners (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to the extent required to deliver the game service, record results accurately, and calculate payouts. These providers do not receive your full identity or financial data and are bound by strict data processing agreements.
4.3 Legal and Regulatory Obligations
i89 may be required to disclose personal data to government authorities, law enforcement bodies, or financial intelligence units in response to a lawful request, court order, or where we are otherwise obligated to do so under applicable law. In such cases, we will disclose only the minimum information required to satisfy the legal obligation.
4.4 Fraud Prevention and Security Partners
We may share data with specialist fraud prevention and identity verification service providers where we have a legitimate interest in confirming your identity or preventing fraudulent activity on our platform. All such partners are required to maintain the confidentiality and security of the data shared with them and may not use it for any other purpose.
Cookies and Tracking Technologies
i89 uses cookies and similar technologies (such as local storage and session tokens) to deliver a functional, personalised, and secure gaming experience. A cookie is a small text file placed on your device when you visit a website. Cookies cannot harm your device and do not contain executable code.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may prevent you from logging in or accessing certain features of the i89 platform. By continuing to use i89 after reviewing this Policy, you consent to our use of cookies as described above.
Your Data Rights
As a player on the i89 platform, you have specific rights in relation to your personal data. i89 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact our support team at [email protected] with the subject line "Data Rights Request".
6.1 Right of Access
You may request a copy of the personal data that i89 holds about you at any time. We will provide this information in a structured, commonly used format within 30 days of receiving a verified request.
6.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain information directly from within your account settings panel.
6.3 Right to Erasure
You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected. Please note that we may be required to retain certain data for legal or regulatory reasons even following a deletion request, in which case we will inform you of the specific data we are obligated to retain and the reason why.
6.4 Right to Withdraw Consent
Where processing is based on your consent — for example, receiving marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
6.5 Right to Complain
If you believe that i89 has handled your personal data in a manner that is inconsistent with this Policy or applicable data protection law, you have the right to raise a complaint directly with us. We will acknowledge all data-related complaints within 48 hours and aim to provide a full response within 14 calendar days.
Contact for data rights requests: Write to our support team at [email protected] with the subject line "Data Rights Request". Please include your registered username and a description of your request. We may ask you to verify your identity before processing the request.
Changes to This Privacy Policy
i89 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify registered players via their registered email address or through a prominent notice on the i89 platform. The effective date at the top of this page will always reflect the date of the most recent revision.
Your continued use of the i89 platform following notification of any changes to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with the updated terms, you should stop using the platform and contact support to request account closure.
Always check the latest version: We recommend reviewing this Privacy Policy periodically, even between formal notifications, to stay informed about how i89 protects your data. The latest version is always available at https://i89.im/privacy-policy.
Explore i89 Safely
Now that you know how i89 handles your data, you can play with confidence. Browse our full game library, check out our FAQ for common questions, or log in to your account and get started. Your privacy is always protected at i89.
Explore i89 Casino Login to Your Account Read Our FAQ Responsible Gaming