i89 Frequently Asked Questions

Creating an i89 account takes less than two minutes. Visit i89.im, click the registration button, and fill in your full name, date of birth, email address, and mobile number. You will need to confirm you are 21 years of age or older and agree to the Terms and Conditions. Once submitted, your account is active and you can make your first deposit immediately.

i89 requires a government-issued photo ID for account verification. Accepted documents include your National Identity Card (NID), passport, or driving licence. You may also be asked to provide proof of address such as a utility bill or bank statement dated within the last three months. Upload clear, legible copies through the Verification section of your account dashboard.

Standard i89 account verification is completed within 24 hours of submitting your documents. In most cases, our compliance team reviews and approves submissions within a few hours during business hours. If your documents are unclear or additional information is needed, our support team will contact you at your registered email address.

To reset your i89 password, go to the login page and click "Forgot Password". Enter your registered email address and you will receive a secure password reset link within a few minutes. Follow the link, enter a new strong password, and log in as normal. If you do not receive the email, check your spam folder or contact support at [email protected].

No. i89 strictly allows only one account per player. Registering multiple accounts is a violation of our Terms and Conditions and may result in permanent closure of all associated accounts and forfeiture of any winnings. If you believe a duplicate account was created by error, contact our support team immediately at [email protected] to have the issue resolved.

To deposit via bKash on i89, log in to your account, go to the Deposit section, and select bKash as your payment method. You will receive an i89 bKash merchant number and a reference code. Open your bKash app, send the specified amount to that number using the reference code, and your i89 balance will be credited within minutes. The minimum bKash deposit is ৳200.

Nagad deposits on i89 are processed in real time and typically reflect in your account balance within 1 to 5 minutes of successful payment. If your deposit does not appear after 10 minutes, contact our support team with your Nagad transaction ID and the amount sent. We will manually confirm and credit the deposit without delay.

The minimum deposit on i89 is ৳200 for mobile financial services including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500. Card deposits via Visa or Mastercard have a minimum of ৳500. There is no maximum deposit limit, though very large deposits may require additional verification.

The minimum withdrawal amount on i89 is ৳500 across all payment methods. Withdrawals are processed to the same payment method used for your most recent deposit wherever possible. Your account must be fully verified before any withdrawal can be processed. i89 does not charge a withdrawal fee, though your payment provider may apply their own transaction charges.

i89 processes withdrawal requests within 1 to 24 hours, depending on the payment method and the time of day the request is submitted. bKash and Nagad withdrawals are typically the fastest, often completing within 1 to 3 hours. Bank transfers may take up to 24 hours. Withdrawals submitted during off-peak hours or on public holidays may take slightly longer.

i89 does not charge any platform-side fees on deposits or withdrawals. However, your mobile financial service provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction charges as per their published fee schedules. Bank transfer fees, if any, are determined by your bank and are outside i89's control.

Yes. i89 offers comprehensive betting markets on Bangladesh Premier League (BPL) matches, including match winner, top batsman, total runs, and in-play live betting options. Alongside BPL, i89 covers IPL, T20 World Cup, ICC events, and international Bangladesh Tigers fixtures. All cricket odds are updated in real time and markets open as soon as fixtures are confirmed.

i89 offers a full library of casino games including video slots, live dealer tables (blackjack, roulette, baccarat, teen patti), crash games, and table games. Game content is provided by leading studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. New games are added regularly, and all titles are fully playable on Android and iOS mobile devices.

No, i89 games are not rigged. All slot games and RNG-based table games use certified Random Number Generators (RNGs) supplied by our licensed game providers, which are independently tested for fairness. Live dealer games use physical dealing equipment streamed in real time, making manipulation impossible. i89 is committed to fair play and transparent game outcomes for every player.

Yes. i89 is fully optimised for mobile play on both Android and iOS devices. The platform runs entirely in your mobile browser — no app download is required. Simply visit i89.im in Chrome, Safari, or any modern mobile browser and you will get a smooth, app-quality experience for all games including slots, live casino, cricket betting, and crash games.

Return to Player (RTP) percentages on i89 slot games vary by title and game provider. Most slots from Pragmatic Play and NetEnt carry RTPs between 94% and 97%. The RTP for a specific game is always displayed in that game's information or paytable section. i89 does not modify the default RTPs set by the game providers — you always play at the manufacturer's certified rate.

i89 offers a welcome bonus to newly registered players on their first deposit. The bonus is credited automatically to your account after your qualifying deposit clears — no bonus code is required. Full details of the current welcome offer, including the bonus amount, eligible games, and any wagering requirements, are available on the Promotions page of your i89 account.

Wagering requirements on i89 bonuses specify how many times you must play through a bonus amount before any winnings derived from it can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in eligible bets before withdrawing bonus-derived funds. Full wagering terms are shown when any bonus is credited to your account.

Yes, i89 bonuses have an expiry period. Most bonuses must be used — and their wagering requirements completed — within 7 to 30 days of being credited, depending on the specific promotion. If a bonus expires before wagering is complete, the bonus amount and any associated winnings are removed from your account. Always check the individual promotion terms for the exact expiry window.

No. Bonus funds on i89 cannot be withdrawn directly — they must first be played through according to the applicable wagering requirements. Your real-money balance and your bonus balance are kept separate in your account. You can withdraw your real-money balance at any time, subject to account verification. Only once wagering requirements are fully met can bonus-derived winnings be moved to your withdrawable balance.

Yes. i89 runs regular promotions for existing players, including reload bonuses, free spins offers on featured slots, cashback deals during major cricket tournaments like BPL and IPL, and seasonal promotions around events such as Eid and Pohela Boishakh. Check the Promotions section of your i89 account regularly or opt in to email notifications to make sure you never miss an offer.

i89 operates as an online casino and sports betting platform serving Bangladeshi players on an international basis. The platform uses 256-bit SSL encryption to protect all data and transactions, and all financial processing is handled through established payment providers including bKash, Nagad, Visa, and Mastercard. i89 is committed to fair play, data security, and responsible gaming for all players.

The minimum age to register and play on i89 is 21 years old. This policy applies to all players regardless of location. i89 performs age verification checks during the KYC process and reserves the right to close any account where the holder is found to be under 21. If you suspect a minor is accessing i89, please contact us immediately at [email protected].

You can set a daily, weekly, or monthly deposit limit on i89 at any time through Account Settings under the Responsible Gaming tab. Once a limit is set, it takes effect immediately. Increasing an existing limit requires a 48-hour cooling-off period before it becomes active, giving you time to reconsider. Decreasing a limit takes effect without delay.

To self-exclude from i89, go to Account Settings, select the Responsible Gaming tab, and choose Self-Exclusion. You can select a period of 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and include your username and chosen period. Self-exclusions are processed within 24 hours and cannot be reversed during the active period.

i89 customer support is available 24 hours a day, 7 days a week. The best way to reach us is by email at [email protected]. For account-specific queries, include your registered username and a description of your issue in the email. Our support team aims to respond to all enquiries within 1 hour during peak times and within 3 hours during off-peak periods.